5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but also often do not due to a lack of ongoing quality control procedures.
Security guard companies are unlike any seller a property supervisor usually hires. If you hire a painter, then you are able to see whether they are doing their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine if the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s crucial to employ a system of verification and quality control to ensure that issues connected with the lack of doing these jobs don’t begin to occur.
In this guide we’ll talk five (5) easy actions to improving your security guard service and attaining everything you picture as your perfect office security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your condition is among those states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being supplied by your security provider and inquire does it look decent.
It is also the security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent method to screen if the guard is a good match for your house is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This initial conversation will tell you a good deal on what to expect from this guard and it provides you a chance to ask another guard if you think it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces each guard to the business itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• How long is each new officer trained?
• How long can the security firm double bank?
• How thoroughly are your post orders explained?
Determine the answer to every one of these questions and be sure they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes into preparing a guard to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is among the main factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel their work is not important and they begin to see themselves as less of a region of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re on your premises. These monitoring systems allow the security guard business to monitor the time and log the action of these guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the security guard provider provides a method of making sure each guard is secure and alert. Using guards check-in frequently with the security guard business, at least every 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security adviser be sure the adviser is not actually a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.